Cancelation and Refund Policy

Cancellation and Refunds:

Cancellation less than 72 hours prior to departure date and time or no show: 100% cancellation fee – no refund. Cancellation more then 72 hours prior to departure date and time: refund 50% of the full tour price (50% of the full tour price will be held back as cancellation fee). Note: For Special Offer and Group Bookings, further restrictions apply. Private Tour-bookings are not refundable. Delfincharters reserve the right to cancel a tour. The main reason for such a cancellation would usually be due the minimum number of tour participants is not reached or due to dangerous weather conditions. In the event of a cancellation of your tour, the only obligation of the tour operator is to either provide you with a full refund of any monies paid to you for the tour cancelled or to offer you an alternative date for the tour. Any expense associated with date changes such as flight amendments/cancellations, accommodation etc. is the sole responsibility of you, and not Delfincharters.

Unclaimed Benefits:
Should the client not be able to complete the tour or to consume benefits included in the price of the tour, for reasons neither caused by him nor the tour operator, or should he not be able to complete the tour, he has no right to claim a refund.

Delfincharters is responsible for providing the services listed in the tour description according to the local standards and the accurate description of services offered in its pamphlets. It is understood and agreed that Delfincharters is not the guardian of any customers safety and they can not be held liable in any way for any occurrences in connection with the client’s participation on the tour. Delfincharters disclaims all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages, accidents, injuries and costs you might incur as a result of joining our tour.

We do not allow back or neck injuries, broken bones, pregnancies, heart conditions or any other conditions that may be affected by a high-speed boat ride. Our trip is not suitable for children under the age of 2 or for people with extreme mobility restrictions. Your safety is our first priority but your responsibility.

Release and Waiver:
Every participant of our tours has to sign a waiver before we start the tour. Although we take every measure to keep you safe, well and happy, we do strongly recommend that you follow crew instructions and safety speeches.

Terms and Conditions:
With your booking you accept these Terms and Conditions as a binding contract between you and Delfincharters. The travel contract is accomplished by the written confirmation of Delfincharters.

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+1 (242) 432 8858
+1 (242) 323-8858

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